Privacy Policy
Last Updated: 14 July 2026
Privacy Policy
Best Deals Tenerife (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the General Data Protection Regulation (GDPR), the UK GDPR where applicable, and applicable Spanish data protection legislation.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your personal data when you visit bestdealstenerife.com or make a booking with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Best Deals Tenerife is an online excursion booking service operating in Tenerife, Spain.
We act as a booking agent connecting customers with independent excursion providers. We do not operate the excursions ourselves unless expressly stated.
For any questions regarding this Privacy Policy, please contact us.
Email: info@bestdealstenerife.com
Telephone: +34 633 06 21 52
Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Booking information
- Hotel or accommodation details (where required for collection)
- Number of participants
- Special requests provided by you
Payment Information
Payments are securely processed through trusted third-party payment providers such as Stripe.
We do not store or have access to your full payment card details.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you regarding your booking
- Arrange excursions with our suppliers
- Respond to enquiries
- Provide customer support
- Process payments
- Improve our website and services
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
We only process personal data where we have a lawful basis to do so under the GDPR.
Sharing Your Information
We only share your information where necessary.
Your information may be shared with:
- Excursion providers responsible for delivering your booked activity
- Bokun booking management system
- Stripe payment processing
- Google Analytics
- Microsoft Clarity
- Google Maps
- Professional advisers where legally required
- Government authorities where required by law
We never sell your personal information.
Excursion Providers
As Best Deals Tenerife acts as a booking agent, we must share relevant booking information with the excursion provider responsible for delivering your chosen activity.
This may include:
- Your name
- Contact details
- Booking reference
- Participant numbers
- Hotel or pickup location
- Special requirements relevant to the activity
Each excursion provider is responsible for handling your information in accordance with their own privacy policies.
Booking Platform
Bookings made through our website are managed using Bokun.
Bokun securely processes booking information on our behalf and assists us in managing reservations and customer communications.
Payment Processing
Payments are processed securely by Stripe.
We do not collect or store your payment card details.
Please refer to Stripe’s Privacy Policy for information on how they process your personal information.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website traffic and enhance website functionality.
For detailed information, please see our Cookies Policy.
Analytics
We use:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
These services help us understand how visitors use our website so we can improve our services.
Where required by law, these services will only be activated after you provide your consent through our cookie banner.
Embedded Content
Our website may include embedded content such as:
- Google Maps
- YouTube videos
These third-party services may place their own cookies and collect information according to their own privacy policies.
Contact Forms
When you submit a contact form, we collect the information you provide to respond to your enquiry.
This information is only used for customer service purposes and is not shared with third parties unless necessary to fulfil your request.
WhatsApp Communication
If you choose to contact us via WhatsApp, your messages will be processed by WhatsApp in accordance with Meta’s Privacy Policy.
Please avoid sending sensitive personal information through WhatsApp unless necessary.
Data Retention
We only retain your personal information for as long as necessary to:
- Complete your booking
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Where legal obligations require longer retention periods, we will retain information accordingly.
Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet transmission can ever be guaranteed to be completely secure.
Your Rights
Under the GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent has been relied upon
To exercise any of these rights, please contact us using the details provided above.
International Data Transfers
Some of the third-party services we use may process personal information outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws.
Children’s Privacy
Our services are intended for adults aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate authorisation, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.
The updated version will always be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.
Best Deals Tenerife
Email: info@bestdealstenerife.com
Telephone: +34 633 06 21 52
Data controller and company information
This website is operated by Excursion Holland Experience, S.L.U., trading as Best Deals Tenerife (CIF B23902869), which is the data controller responsible for your personal data. The company is registered in Spain at the Registro Mercantil de Santa Cruz de Tenerife, registered address Avenida Bruselas, CC Fañabé Plaza, núm. 20, puerta 233, 38660 Adeje, Santa Cruz de Tenerife. You can contact us on +34 633 06 21 52.