Booking Disclaimer
Last Updated: 22 July 2026
Booking Disclaimer
This Booking Disclaimer explains the role of Best Deals Tenerife in relation to the excursions advertised and sold through bestdealstenerife.com.
By making a booking through our website, you acknowledge and agree to the terms outlined below.
Our Role
Best Deals Tenerife is an independent excursion booking agency.
We act solely as an intermediary between customers and carefully selected third-party excursion providers operating throughout Tenerife.
Unless expressly stated, we do not own, operate, manage or supervise the excursions advertised on our website.
Our responsibility is limited to facilitating your booking and providing customer support before and after your reservation where appropriate.
Independent Excursion Providers
All excursions are operated by independent companies.
Each provider is solely responsible for:
- The operation of the excursion.
- Health and safety procedures.
- Equipment and vehicles.
- Qualified staff and guides.
- Licences and insurance.
- Timetables.
- Pick-up arrangements.
- Compliance with local laws and regulations.
Any operational decisions made during the excursion remain the responsibility of the excursion provider.
Changes to Excursions
Excursion providers may occasionally make changes due to circumstances beyond their control.
These may include:
- Departure times.
- Pick-up locations.
- Routes.
- Duration.
- Equipment used.
- Group sizes.
- Availability.
Where possible, customers will be informed of any significant changes before the excursion takes place.
Weather Conditions
Many excursions are weather dependent.
The decision to operate, delay or cancel an excursion due to weather conditions is made solely by the excursion provider.
This decision is made with customer safety as the highest priority.
Participation Requirements
Some excursions require participants to meet certain criteria, including but not limited to:
- Minimum age.
- Maximum or minimum weight.
- Physical fitness.
- Swimming ability.
- Medical suitability.
- Pregnancy restrictions.
It is your responsibility to ensure that all participants meet the requirements before making a booking.
If you are unsure whether an excursion is suitable, please contact us before booking.
Medical Conditions
Customers are responsible for informing us of any medical conditions, disabilities or special requirements that may affect their participation.
Failure to disclose relevant information may result in the excursion provider refusing participation for safety reasons.
In such cases, refunds may not be available.
Travel Insurance
We strongly recommend that all customers obtain suitable travel insurance before participating in any excursion.
Your insurance should provide appropriate cover for:
- Medical expenses.
- Personal accident.
- Cancellation.
- Personal belongings.
- Adventure activities where applicable.
Customer Responsibility
Customers are responsible for:
- Arriving at the correct meeting point on time.
- Providing accurate booking information.
- Following all instructions given by the excursion provider.
- Wearing appropriate clothing and footwear where required.
- Looking after their personal belongings.
- Ensuring they have any required identification or documentation.
Failure to follow provider instructions may result in refusal to participate without entitlement to a refund.
Photography
Images and videos displayed on our website are intended to illustrate the excursions offered.
Actual experiences may vary depending on:
- Weather conditions.
- Seasonal changes.
- Sea conditions.
- Wildlife sightings.
- Group size.
- Equipment used by the provider.
Photographs should not be interpreted as a guarantee of identical conditions or experiences.
Limitation of Responsibility
Best Deals Tenerife is not responsible for:
- The operation of excursions.
- Injuries sustained during an excursion.
- Delays caused by the excursion provider.
- Mechanical failures.
- Weather-related cancellations.
- Lost or damaged personal belongings.
- Changes made by the excursion provider.
- Actions or omissions of third-party operators.
Where issues arise during an excursion, we will always make reasonable efforts to assist customers in communicating with the relevant provider.
Safety
Customer safety is extremely important.
All safety instructions provided by the excursion operator must be followed at all times.
Failure to comply with safety instructions may result in removal from the activity without refund.
Acceptance of Risk
Some excursions involve outdoor, marine or adventure activities that carry an inherent level of risk.
By booking an excursion, you acknowledge that participation is voluntary and that certain risks cannot be completely eliminated, even when reasonable safety precautions are taken.
Questions Before Booking
If you have any questions regarding an excursion, accessibility, medical suitability or participation requirements, please contact us before making your booking.
We will be happy to provide additional information or clarify any details with the excursion provider where necessary.
Contact Us
Best Deals Tenerife
Email: info@bestdealstenerife.com
Telephone / WhatsApp: +34 633 06 21 52
Company Information
This website is operated by Excursion Holland Experience, S.L.U., trading as Best Deals Tenerife, a company registered in Spain with CIF B23902869 and entered in the Registro Mercantil de Santa Cruz de Tenerife.
Registered address: Avenida Bruselas, CC Fañabé Plaza, núm. 20, puerta 233, 38660 Adeje, Santa Cruz de Tenerife, Spain.
Email: info@bestdealstenerife.com
Telephone: +34 633 06 21 52