Terms and Conditions

Last Updated: 14 July 2026

1. Introduction

Welcome to Best Deals Tenerife.

These Terms and Conditions govern your use of bestdealstenerife.com and any bookings made through our website.

By accessing our website or making a booking, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or make a booking.

2. About Us

Best Deals Tenerife is an online excursion booking agency based in Tenerife, Spain.

We act solely as an independent booking agent connecting customers with third-party excursion providers. Unless expressly stated, we do not own, operate or manage the excursions advertised on our website.

Our role is limited to arranging and confirming your booking with the relevant excursion provider.

For any questions regarding your booking, please contact us:

Email: info@bestdealstenerife.com

Telephone: +34 633 06 21 52

3. Eligibility

To make a booking you must:

Be at least 18 years of age.
Have the legal capacity to enter into a binding agreement.
Provide accurate and complete booking information.
Accept these Terms and Conditions.

If you are booking on behalf of others, you confirm that you have their authority to do so.

4. Booking Process

Bookings are subject to availability.

A booking is only confirmed once:

Payment has been successfully received.
You receive a booking confirmation from Best Deals Tenerife.

It is your responsibility to review your confirmation carefully and notify us immediately if any information is incorrect.

5. Prices

All prices displayed on our website are shown in Euros (€) unless otherwise stated.

Prices may change without notice until your booking has been confirmed.

Once your booking has been confirmed, the agreed price will not change unless required by law or due to an obvious pricing error.

6. Payments

Payments are processed securely through trusted third-party payment providers, including Stripe.

Best Deals Tenerife does not store your payment card details.

Your booking is not confirmed until payment has been successfully authorised.

7. Booking Amendments

If you wish to amend your booking, please contact us as soon as possible.

Booking amendments:

Are subject to availability.
Cannot always be guaranteed.
May be refused by the excursion provider.
May incur additional charges.

8. Cancellation by the Customer

Customers may cancel their booking free of charge up to 48 hours before the scheduled excursion.

Cancellations made less than 48 hours before the excursion are non-refundable.

Failure to attend an excursion (“No Show”) is treated as a cancellation without notice and is not eligible for a refund or rescheduling.

Full details are available in our Refund Policy.

9. Cancellation by Best Deals Tenerife or the Excursion Provider

Occasionally an excursion may be cancelled due to circumstances beyond our control, including but not limited to:

Severe weather.
Safety concerns.
Mechanical issues.
Operational requirements.
Insufficient participant numbers.
Government restrictions.

Where possible, customers will be offered:

An alternative excursion.
A different date.
A full refund where appropriate.

10. Excursion Providers

Best Deals Tenerife acts solely as a booking agent.

The excursion itself is operated by an independent third-party provider.

The provider is responsible for:

Safety.
Equipment.
Staff.
Insurance.
Timetables.
Transportation.
Delivery of the excursion.

Any complaints relating to the operation of the excursion will normally be handled by the excursion provider, although we will always do our best to assist.

11. Customer Responsibilities

Customers agree to:

Arrive at the designated meeting point on time.
Follow all safety instructions.
Respect staff and other participants.
Ensure they are medically fit to participate.
Inform us of any medical conditions or accessibility requirements before booking where relevant.

Customers are responsible for ensuring they meet any age, health or physical requirements specified for an excursion.

12. No Shows and Late Arrivals

Customers who:

Fail to attend.
Arrive after the departure time.
Miss their transport or pickup.

will not be entitled to:

A refund.
Rescheduling.
Compensation.

13. Right to Refuse Service

Best Deals Tenerife reserves the right to refuse or cancel any booking where we reasonably believe that:

Fraud has occurred.
False information has been provided.
A customer behaves abusively or aggressively.
A customer’s behaviour may compromise the safety or enjoyment of staff, suppliers or other guests.
A booking breaches these Terms and Conditions.

Where appropriate, refunds will be considered at our sole discretion.

14. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access due to:

Maintenance.
Technical issues.
Third-party failures.
Circumstances beyond our control.

15. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

Text
Images
Graphics
Logos
Branding
Layout
Design

is the property of Best Deals Tenerife or used under licence.

You may not copy, reproduce, distribute or use any content without our prior written permission.

16. Customer Reviews

Customers may submit reviews following their excursion.

By submitting a review, you confirm that:

It reflects your genuine experience.
It does not contain false or misleading information.
It does not contain offensive, abusive or unlawful content.

We reserve the right to remove reviews that breach these conditions.

17. Limitation of Liability

Best Deals Tenerife acts solely as an intermediary between customers and independent excursion providers.

To the fullest extent permitted by law:

We are not responsible for the operation of excursions.
We are not responsible for delays caused by providers.
We are not responsible for weather conditions.
We are not responsible for injuries resulting from activities operated by third-party providers.
We are not responsible for personal belongings lost or damaged during an excursion.

Nothing in these Terms excludes liability where such exclusion would be unlawful under applicable legislation.

18. Force Majeure

Neither Best Deals Tenerife nor the excursion provider shall be liable for failure to perform obligations due to events beyond reasonable control, including:

Extreme weather.
Natural disasters.
Government restrictions.
Public health emergencies.
Transport disruption.
Industrial action.
Power failures.
Acts of terrorism.

19. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Please read our Privacy Policy for further information.

20. Governing Law

These Terms and Conditions are governed by the laws of Spain.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Spanish courts unless applicable consumer protection laws provide otherwise.

21. Changes to These Terms

Best Deals Tenerife reserves the right to amend these Terms and Conditions at any time.

The latest version will always be published on this page together with the revised “Last Updated” date.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

Best Deals Tenerife