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Refund Policy

Last Updated: 14 July 2026

Refund Policy

At Best Deals Tenerife, we understand that plans can change. We aim to offer a fair and transparent cancellation policy while working closely with the independent excursion providers we represent.

As a booking agent, we arrange excursions on behalf of third-party operators. This Refund Policy explains when you may be entitled to a refund and when refunds cannot be provided.

By making a booking with Best Deals Tenerife, you agree to this Refund Policy.

Our Role

Best Deals Tenerife acts solely as a booking agent for independent excursion providers operating in Tenerife.

We do not operate or deliver the excursions ourselves. However, we manage bookings, cancellations and customer support on behalf of our partners wherever possible.

Free Cancellation

We offer FREE cancellation up to 48 hours before your scheduled excursion.

If you cancel your booking at least 48 hours before the scheduled start time, you will receive a 100% refund of the amount paid.

Refunds will be processed using the original payment method wherever possible.

Cancellations Within 48 Hours

Bookings cancelled less than 48 hours before the scheduled excursion are non-refundable.

This policy applies because your booking has already been confirmed with the excursion provider, who reserves your place and may be unable to resell it at short notice.

No Shows

If you:

  • Do not attend your excursion.
  • Miss your scheduled pickup.
  • Arrive late at the meeting point.
  • Fail to present the required booking confirmation or identification where applicable.

your booking will be treated as a No Show.

No Shows are not eligible for:

  • Refunds
  • Credits
  • Alternative dates
  • Rescheduling

Late Arrivals

Customers are responsible for arriving at the designated meeting point or pickup location at the agreed time.

Excursion providers operate to strict schedules and are generally unable to wait for late arrivals.

If you miss your excursion due to arriving late, no refund or rescheduling will be offered.

Changes to Your Booking

If you need to change your booking, please contact us as soon as possible.

We will always try to help, but changes:

  • Are subject to availability.
  • Must be accepted by the excursion provider.
  • May not always be possible.
  • May incur additional charges.

Booking changes are not guaranteed.

Cancellation by the Excursion Provider

Occasionally, an excursion may be cancelled due to circumstances beyond anyone’s control, including:

  • Severe weather
  • Unsafe sea conditions
  • Mechanical failure
  • Operational issues
  • Government restrictions
  • Insufficient participant numbers
  • Safety concerns

Where possible, you will be offered one of the following:

  • A new date
  • An alternative excursion
  • A full refund

The available options will depend on the individual excursion provider.

Weather Conditions

Some excursions depend on suitable weather conditions.

If an excursion is cancelled by the operator due to adverse weather, you will normally be offered:

  • A full refund, or
  • An alternative date, or
  • An alternative excursion of equal value.

The final decision regarding whether weather conditions are safe rests with the excursion provider.

Refund Processing Times

Approved refunds are normally processed within 5 to 10 business days.

Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

Best Deals Tenerife is not responsible for delays caused by banks or payment providers.

Payment Fees

Any refund issued will normally be made for the amount originally paid.

Where payment providers retain non-refundable transaction fees, these may be deducted where permitted by law.

Exceptional Circumstances

We understand that emergencies can occur.

In exceptional cases, we may consider requests outside this Refund Policy at our sole discretion.

Supporting documentation may be requested.

Any decision made under exceptional circumstances does not create an ongoing obligation to provide refunds in similar situations.

Incorrect Booking Information

It is your responsibility to ensure that all booking information is correct before confirming your purchase.

This includes:

  • Excursion selected
  • Date
  • Time
  • Number of participants
  • Contact details

Refunds cannot be guaranteed if the customer has provided incorrect information.

How to Cancel

To cancel your booking, please contact us as soon as possible.

Email: info@bestdealstenerife.com

Telephone / WhatsApp: +34 633 06 21 52

Please include:

  • Your name
  • Booking reference
  • Excursion booked
  • Date of excursion
  • Reason for cancellation

Your Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable Spanish consumer protection legislation.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Best Deals Tenerife

Email: info@bestdealstenerife.com

Telephone: +34 633 06 21 52

Company Information

This website is operated by Excursion Holland Experience, S.L.U., trading as Best Deals Tenerife, a company registered in Spain with CIF B23902869 and entered in the Registro Mercantil de Santa Cruz de Tenerife.

Registered address: Avenida Bruselas, CC Fañabé Plaza, núm. 20, puerta 233, 38660 Adeje, Santa Cruz de Tenerife, Spain.

Email: info@bestdealstenerife.com
Telephone: +34 633 06 21 52